Bank of America fuck-up, part 2

I just got off the phone with a BoA rep. Dad's account still has NOT been reinstated, apparently it's still "in processing". Hmm, makes me wonder how they can (virtually) kill off a customer and cancel their account in mere seconds with a keystroke - WITHOUT A DEATH CERTIFICATE OR CONFIRMATION FROM NEXT OF KIN - but take weeks to correct the error.

But I think I got across to the guy I talked to today that THIS IS NOT ACCEPTABLE and that I AM NOT HAPPY. He even promised to call me back (rather than me having to call them YET AGAIN) as soon as the problem is fixed. Game me his full name, too, which means I can track him down and find him.

Hrumph.

We'll see.

Meanwhile, I've verbally deauthorized the auto-draft payments on that card (will send them a STRONGLY worded letter rehashing my position this afternoon), informed them that the current bill will NOT get paid until they've reinstated Dad, and that as far as I'm concerned, they can damned well eat those charges by way of partial apology for the inconvenience to us!

Oh, and BTW, you REALLY don't want me to involve my father's attorney....

Now, for those of you who don't know me personally, I might need to explain something: I used to be this meek little thing - I wasn't raised to stand up for myself. But I hit A Certain Age (as many of us do; 30 was my magic number) and decided that I had had quite enough of being walked on, and I wasn't going to take it anymore.

Fast forward and add another 15 or 20 years onto that Certain Age, and my tolerance for bullshit of any sort pretty much hit rock bottom. Play nice with me, treat me right, and I'll carry your business cards around and hand them out to people. I'll even play advocate for you with other customers if need be. But piss me off or fuck with me, and I have absolutely NO problem with turning into The Customer From Hell!

Some days I even enjoy doing it.